Privacy Information

This notice describes how Chattelance (referred to as “we”, “us” or “our”) collects, uses, stores and safeguards personal information when you browse our website, register an account or use our trading and support services. It should be read alongside the terms of use and covers both visitors and registered users.

Information we may gather

We may obtain identity information such as your first name and surname; contact details including your email address and telephone number; your country of residence; IP address; technical records; account settings; and information submitted through forms, support requests or payment checks. Certain information is needed to set up an account and handle deposits or withdrawals, while other details help protect access and enhance the service.

How your information is used

• To set up, confirm and administer your user account
• To give you access to the platform, charting tools and customer assistance
• To meet legal duties, deter fraud and satisfy compliance obligations
• To strengthen service stability, identify misuse and protect active sessions
• To issue essential account notices, including deposit updates and maintenance information

Protecting your information

We apply technical and organisational safeguards suited to the level of risk. These include SSL encryption while data is transmitted, access permissions, records of sensitive sign-ins and, where offered, two-factor authentication. Security cannot be guaranteed absolutely; please notify [email protected] without delay if you suspect unauthorised access.

Your data choices and rights

Subject to the laws that apply in your jurisdiction, you may be entitled to view, amend, limit or remove certain personal information, or object to particular uses. Email [email protected] with “Data rights” as the subject and include the email address linked to your account. We may require proportionate verification of your identity.

How long we keep data and who may receive it

Information is kept only for the period needed to deliver the service, meet legal duties or handle disputes. Specialist providers, including hosting, payment and transactional email services, may process information for us under contractual directions and suitable security requirements.

Cookies and technical records

We may use cookies and comparable tools to maintain sessions, support security and produce aggregated usage statistics. Browser settings can be used to limit some cookies, although this may affect functions such as signing in or saving preferences.

How to contact us about privacy

If you would like to ask about this notice or your rights, please contact [email protected]. We will seek to respond clearly within a reasonable period, subject to any checks that may be required.